Retail Banker I (Bilingual Spanish Preferred) - Remote

Overview

The Retail Banker I plays a crucial role in delivering exceptional customer service and financial advice, helping customers achieve their banking needs while fostering strong relationships.

In Short

• Work as a customer liaison in a banking environment.
• Utilize financial expertise to assist customers with banking solutions.
• Build and nurture customer relationships.
• Engage in conversations about loan products and facilitate applications.
• Proficient in banking products and services.
• Participate in customer outreach and advice activities.
• Handle teller transactions and monitor fraud mitigation.
• Maintain active registration status with NMLS.
• Provide consultative support to customers.
• Support TD's customer service strategy.

Requirements

• High school diploma or GED required.
• 1+ years of customer service or sales experience preferred.
• Excellent communication skills.
• Ability to work independently and manage multiple tasks.
• Proficient in Microsoft Office.
• Experience in a fast-paced environment.
• Ability to engage customers and educate them on products.
• Notary license preferred.
• Sound judgment and effective problem-solving skills.
• Must complete teller training upon hire.

Benefits

• Comprehensive training and onboarding sessions.
• Opportunities for career development and mentorship.
• Competitive salary and variable compensation.
• Health and well-being benefits.
• Paid time off and banking benefits.
• Support for financial, physical, and mental well-being goals.
• Inclusive work environment that supports diversity.
• Access to an online learning platform.
• Regular performance management conversations.
• Participation in community giving initiatives.