Digital Operations Engineer - Remote

Overview

Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.

We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.

In Short

• Managing customer and technical incidents across communications channels
• Triaging, diagnosing, and resolving technical incidents
• Communicating fixes with internal and external teams
• Actively contributing to Problem Management
• Building, maintaining, and evolving a bespoke monitoring solution or set of monitoring tools
• Contributing to the collective knowledge of Taxually teams and writing run-book entries
• Visualising application and infrastructure data, reporting on operational KPIs, and linking improvements to outcomes
• Analysing data for product improvements and better user experience (through e.g. in-app guides)
• Proactively improving other areas of technical support (L1 / L3)
• Configuring and integrating digital tools
• Undertaking small projects across the business

Requirements

• Possess extensive SQL knowledge and experience with complex queries
• Strong analytical thinking and problem-solving skills
• Experience in an operational role
• Fantastic communication skills and highly organised
• Fluent/Upper-intermediate English
• Ability to tolerate monotony tasks
• Quick learner with an ambitious and results driven personality
• Experience in scripting languages such as PS
• Knowledge of ITIL (preferable)
• Experience in REST API development and management (preferable)
• Experience with Azure DevOps / Azure Portal (preferable)
• Experience with C#, .Net, and angular.js (preferable)

Benefits

• A competitive compensation package
• A fully remote-first company (EU time zones preferred). We have people working in Hungary, the UK, Germany, Austria, Romania, China, Argentina and more. We have a physical space in a beautiful central location in Budapest, Hungary.
• Generous programme to outfit your home office. Option for a co-working space stipend in certain cases
• A great company to work at, and an early place in a fast growing, highly profitable scaleup