Customer Care Specialist - Remote

Overview

Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.

We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.

In Short

• Provide outstanding customer experience at the heart of our mission.
• Support clients with VAT and EPR tax-related queries through various channels.
• Keep clients informed and guide them through VAT compliance tasks.
• Collaborate with Onboarding, Finance, and Product Development departments.

Requirements

• Native / Fluent English language knowledge.
• Fluency in any other European language (German, French, Italian, Spanish).
• Remote customer service experience (phone, email, chat) 1+ year.
• Work experience in VAT / Tax field and ChatGPT / AI customer support is a plus.
• Empathy and love for helping people.
• Ability to explain complex issues simply.
• Excellent organization, problem-solving & communication skills.

Benefits

• Opportunity to work in an exciting tax technology startup.
• Top-notch training and support from a passionate team.
• Dynamic and innovative work environment.
• Focus on outcomes rather than strict criteria.
• Commitment to diversity and inclusion.