Customer Care Specialist - Remote

Overview

The primary role of the Customer Care Specialist is to ensure that customers are delighted, seeing the value and actively using and advocating HighLevel’s software application.

In Short

• Ensure customer satisfaction and retention.
• Coordinate with other departments for customer support.
• Perform proactive outreach to at-risk customers.
• Monitor client health algorithms.
• Help turn at-risk customers from “red” to “green”.
• Work with a diverse customer base including agencies and entrepreneurs.
• Handle customer inquiries and provide solutions.
• Support the company's goal of reducing churn.
• Contribute to a strong company culture.
• Work remotely as part of a global team.

Requirements

• Experience in customer service or support roles.
• Strong communication skills.
• Ability to work independently and remotely.
• Familiarity with customer health monitoring tools.
• Problem-solving skills.
• Ability to work in a fast-paced environment.
• Experience in a tech or SaaS environment is a plus.
• Strong organizational skills.
• Ability to collaborate with cross-functional teams.
• Passion for helping customers succeed.

Benefits

• Work from anywhere with a remote team.
• Strong company culture focused on creativity and collaboration.
• Encouragement of a healthy work-life balance.
• Opportunities for professional growth.
• Access to a diverse customer base.
• Engagement in a fast-growing company.
• Supportive work environment.
• Flexible working hours.
• Access to company resources and tools.
• Participation in company events and activities.