Customer Service Coordinator (Media Center) - Remote

Overview

Tanaq Management Services (TMS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in the health, agriculture, technology, and other government services. TMS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.

In Short

• Serve as the primary point of contact for Media Center users
• Manage and process all user requests, including: 1. Reviewing and approving new user accounts; 2. Conducting annual user account reviews; 3. Processing asset orders (ads, materials, photos); 4. Managing general inquiries via the Media Center email box
• Provide consultation and technical assistance to users on selecting and ordering assets.
• Check for applicable talent and use fees prior to fulfilling orders and advise users accordingly.
• Coordinate production services to create or adapt assets, including graphic support, tagging, dubbing, voiceovers, editing, formatting, and delivery of final media products.
• Maintain and manage a secure FTP site for asset file transfers.
• Ensure timely processing of all requests in accordance with established service standards.
• Support the Steering Committee review process for asset inclusion.
• Acquire master and/or native files of approved assets and coordinate negotiation of talent, music, and use rights transfers.
• Conduct archiving processes to remove outdated, expired, or inappropriate assets from the Media Center.

Requirements

• Minimum 2 years of experience in customer service coordination, digital asset management, communications operations, or contract support.
• Experience supporting federal contracts, preferably with CDC, HHS, or other federal agencies.
• Experience managing web-based systems, databases, or web applications.
• Strong organizational and documentation skills with attention to detail.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and digital tracking systems.
• Ability to manage multiple concurrent requests in a fast-paced environment.
• Strong written and oral communication skills.
• Ability to work independently and escalate issues appropriately.
• Must be legally authorized to work in the United States without the need for employer sponsorship.

Benefits

• Work remotely within the United States with limited travel for in-person meetings.
• Opportunity to support a significant public health initiative.
• Engage with a diverse team dedicated to federal service.