Customer Service Coordinator - Remote

Overview

Choice Translating fosters innovation, guided by our purpose, values, and culture. Every team member, client, and partner drives our success. We thrive in a high-energy, solution-driven environment, uniting people worldwide to create change. Join our dynamic team and make an impact—one word at a time.

In Short

• Deliver timely and effective assistance over the phone.
• Use technology to identify opportunities and barriers and find efficient solutions.
• Organize work information to ensure accuracy and completeness.
• Collaborate and work in different capacities as a team and assist with quality assurance.
• Take the initiative to find creative approaches that make each experience feel personal for all key players.
• Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience.
• Track and report key performance metrics.
• Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistic support.

Requirements

• Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• In-progress - university degree or equivalent experience.
• Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships.
• Proficient with technology and adapting to a variety of online platforms.
• Excellent critical thinking and prioritization skills with multiple projects and tasks.
• Proficiency in using online platforms with regular software updates.
• Strong written and spoken communication skills in English (additional languages a plus).
• Excellent attention to detail.
• Track record of continuous improvement and proactive actions for personal and professional growth.
• Ability to understand the needs of clients and convey them to others.
• Thrives working in a virtual environment.

Benefits

• Growth opportunities within the company.
• Work closely with international accounts in a variety of industries.
• Collaborate with a diverse, international team.
• Assist with company strategic initiatives.
• Proactively promote the brand and services to the broader community.
• Support all departments.