Online Shopping Virtual Assistant - Remote

Overview

Join Our Team as an Online Shopping Virtual Assistant! Are you passionate about delivering exceptional customer experiences? We’re a fast-growing e-commerce company looking for a detail-oriented and sales-savvy Online Shopping Virtual Assistant to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

In Short

• Assist customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Provide personalized product recommendations and resolve shopping-related concerns.
• Track and manage orders, ensuring timely updates and resolutions.
• Identify opportunities to upsell and cross-sell products to increase customer satisfaction and sales.
• Maintain accurate customer records and feedback to enhance the overall shopping experience.
• Collaborate with the team to suggest improvements based on customer insights.

Requirements

• Minimum of 1 year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with e-commerce platforms like Shopify and CRM tools.
• Sales-oriented mindset with the ability to suggest relevant products.
• Highly organized with strong attention to detail.
• Ability to thrive in a fast-paced remote work environment.

Benefits

• $5/hour plus commissions and annual increases.
• Paid time off and health insurance.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Career growth opportunities in a rapidly expanding e-commerce company.