Customer Support Engineer - Remote

Overview

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

In Short

• Provide technical support for individuals, teams, and companies using Tailscale.
• Become an expert in the use of the Tailscale product.
• Handle support requests from customers regarding product issues.
• Work closely with Customer Success, Sales, and Engineering teams.
• Collaborate with Engineering to debug and fix customer issues.
• 4+ years experience in a support role within a SaaS company.
• 1+ years experience with network troubleshooting.
• Excellent written communication skills.
• Strong desire to work with customers and partners.
• Work in a fully remote environment.

Requirements

• 4+ years experience in a support role within a SaaS company.
• 1+ years experience with network troubleshooting.
• Interpersonal communication skills.
• Excellent written communication skills.
• Strong desire to work with customers.

Benefits

• Inclusive, flexible environment.
• Competitive total compensation package.
• Comprehensive group benefits with no waiting period.
• All-remote work opportunity.
• Support for personal and professional development.
• Paid time off and healthy work-life integration.
• Build-your-own home office setup.
• Generous parental leave program.