Senior Data Analyst, CX Analytics - Remote

Overview

The Senior Data Analyst in CX Analytics will play a crucial role in enhancing customer support through data-driven insights and operational analytics.

In Short

• Analyze large-scale datasets related to agent performance and support interactions.
• Write optimized SQL queries using tools like BigQuery and ClickHouse.
• Build dashboards in Tableau and Metabase.
• Detect behavioral and performance trends among agents.
• Use LLM tools with practical prompt engineering for analytical tasks.
• Automate data tasks and support workflows with Airflow and Python.
• Collaborate with cross-functional teams including Operations and QA.
• Communicate findings through presentations and visualizations.
• 3+ years of experience in a data-heavy environment required.
• Flexible working hours and remote work options available.

Requirements

• 3+ years of experience as a data analyst.
• Advanced SQL skills, preferably in BigQuery or ClickHouse.
• Proficiency in Python for data analysis and automation.
• Experience with data visualization tools like Tableau and Metabase.
• Understanding of Airflow and modern data pipelines.
• Experience with LLM agents and OpenAI API usage.
• Strong presentation and storytelling skills.
• Upper-Intermediate English proficiency required.

Benefits

• Remote work from anywhere in the world.
• Flexible working hours.
• Autonomy and responsibility from day one.
• Participation in the employee stock options program.
• Inclusive and high-performing workplace culture.