Event Monitoring Services Engineer - Remote

Overview

The Event Monitoring Services Engineer will support the Network Operating Center (NOC) for GSA’s internal infrastructure and applications, ensuring effective incident reporting and resolution.

In Short

• Provide phone, remote, and desk-side technical support to users.
• Proactively monitor GSA infrastructure using tools like SolarWinds.
• Assist with Help Desk tasks, including ticket management.
• Maintain audit trails and statistical records of reported issues.
• Provide basic network and server configuration assistance.
• Respond to complex technical problems related to hardware and software.
• Interface with vendor support during outages.
• Monitor and respond to hardware, software, and network issues.
• Support routine testing and analysis of network facilities.
• Troubleshoot network systems and provide operational support.

Requirements

• Experience in network support and monitoring.
• Familiarity with SolarWinds and other monitoring tools.
• Strong troubleshooting skills for hardware and software.
• Ability to provide technical assistance in a Help Desk environment.
• Knowledge of LAN/MAN/WAN systems.
• Excellent communication skills.
• Experience with IT infrastructure and automation tools.
• Ability to work in a team-oriented environment.
• Understanding of network configuration and server operations.
• Proactive problem-solving skills.

Benefits

• Opportunity to work with advanced technologies.
• Support for professional development and training.
• Dynamic work environment with a focus on innovation.
• Flexible service delivery model.
• Engagement in digital transformation projects.
• Collaboration with best-in-class technology partners.
• Contributions to federal government projects.
• Competitive salary and benefits package.
• Work in a supportive team culture.
• Potential for career advancement.