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Genesys Agentic AI Subject Matter Expert - Remote

Posted 14 hours ago
Software Development
Full Time
USA

Overview

The Genesys Agentic AI SME will leverage their expertise in Genesys Cloud technologies and AI development to enhance customer experience automation and support innovative solutions within the organization.

In Short

  • 100% remote position focused on Genesys Cloud AI.
  • Requires multiple Genesys Cloud certifications.
  • Hands-on experience with AI bots and knowledge workbench.
  • Strong programming skills in Python and JavaScript.
  • Experience with AWS services and DevOps practices.
  • Expertise in conversational AI and NLU.
  • Knowledge of cloud-native application deployment.
  • Understanding of AI orchestration and governance.
  • Collaborative role requiring integration with various technologies.
  • Support for production troubleshooting and optimization.

Requirements

  • Genesys Cloud CX Professional Certification.
  • Experience with Genesys Cloud AI Studio.
  • Knowledge of Agentic AI architectures.
  • Programming experience in Python, JavaScript, and Go.
  • Familiarity with AWS and Kubernetes.
  • Understanding of CI/CD pipelines and microservices architecture.
  • Experience in the CX/contact-center domain.
  • Strong analytical and problem-solving skills.
  • Knowledge of responsible AI practices.
  • Ability to work collaboratively in a remote environment.

Benefits

  • Flexible work environment with remote options.
  • Continuous learning and development opportunities.
  • Engagement with cutting-edge AI technologies.
  • Collaborative team culture.
  • Potential for career advancement in a growing field.
Syncreon Consulting logo

Syncreon Consulting

Syncreon Consulting is a technology-driven company specializing in software development and engineering solutions, particularly in the medical device sector. With a focus on building Software as a Medical Device (SaMD) technologies, Syncreon Consulting emphasizes high-quality software practices and innovative solutions. The company seeks experienced professionals who can independently manage complex software upgrades and enhancements, ensuring compliance with industry regulations while leveraging modern technologies such as .NET, machine learning, and cloud services. Located in Warsaw, IN, Syncreon Consulting offers flexible work arrangements and values effective communication and collaboration within cross-functional teams.

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