Subject Matter Expert - Remote

Overview

We are looking for a Subject Matter Expert to join a strategic European Union project in collaboration with Seidor’s internal team. The selected professional will support corporate IT operations, manage service quality and SLA performance, and provide hands-on support to end users in a highly professional and international environment.

In Short

• Provide support to the corporate IT team across different business areas and learning scopes.
• Collaborate in tracking Azure budget consumption and contribute with cost-reduction initiatives.
• Monitor ticket quality and ensure SLA compliance from both cloud and on-premise service providers.
• Deliver end-user support, including on-site floorwalking, VIP support, and general assistance for assigned areas.
• Provide ad-hoc support for videoconferencing systems and events.
• Assist the Facilities Management (FM) area in IT-related initiatives: functional analysis, requirements gathering, testing, rollout support, and follow-up activities.

Requirements

• Minimum 3 years of experience in a corporate IT environment with Microsoft Cloud.
• Hands-on experience supporting VIP users and daily operational activities.
• Strong experience with videoconferencing systems, including video walls and large meeting rooms (up to 20 VIP participants).
• Excellent knowledge of Microsoft Office and SharePoint; Azure experience is a plus.
• University degree in Computer Science or related field (or equivalent experience).
• Excellent communication and presentation abilities.
• Strong organisational skills and attention to detail.
• Fluency in English, both spoken and written.

Benefits

• Integration in a strategic EU-level project.
• On-site position 4 days a week. 1 day on remote.
• Dynamic, international, and highly professional working environment.
• Competitive remuneration and employee benefits package.