ServiceNow Program Manager - Remote

Overview

Symmetrio is recruiting a ServiceNow Program Manager consultant for its customer, a large, complex international hospitality and technology company. The ServiceNow Program Manager consultant will manage multiple workstreams within the enterprise ServiceNow program to ensure alignment with business priorities, value realization, services improvement and creation, and long-term platform sustainability.

In Short

• Partner with business and IT executives to align ServiceNow initiatives with strategic business objectives and desired outcomes.
• Facilitate executive-level discussions to assess tradeoffs, sequence workstreams, and make informed prioritization decisions.
• Oversee multiple ServiceNow workstreams (ITSM, ITOM, HRSD, CSM, SecOps, custom workflows), ensuring coordination and alignment.
• Ensure consistent application of Lean, Six Sigma, Agile, and ITSM principles across ServiceNow delivery efforts.
• Track and communicate performance, risks, dependencies, and value realization to senior leadership.
• Collaborate with platform owners, architects, and delivery teams to balance innovation, technical health, and operational stability.
• Drive continuous improvement of project management practices, including demand management, capacity planning, and delivery predictability.

Requirements

• Strong executive presence and communication skills.
• Deep experience with ServiceNow program management.
• Familiarity with Lean, Six Sigma, ITSM, ITIL, and Agile methodologies.
• Ability to manage multiple workstreams effectively.
• Experience in stakeholder management and governance.
• Proven track record in driving value realization and service improvement.

Benefits

• Remote work flexibility.
• Contract opportunity with high possibility for extension.
• Engagement with a large, complex international organization.