Technical Support Administrator - Remote

Overview

Symbotic is seeking a Technical Support Administrator to enhance the operations of our A.I.-powered robotic technology platform at customer sites, ensuring efficient resolution of help requests and issues.

In Short

• Field incoming help requests from end users via email, chat, and CRM.
• Manage and prioritize Site/Network tickets within JIRA.
• Perform post-resolution follow-ups and update tickets.
• Monitor site infrastructure and overall health.
• Provide on-call support coverage for customers.
• Exceptional customer service orientation.
• Collaborate effectively in a team-oriented environment.
• Communicate professionally with internal and external customers.
• Travel requirement of 5-15% for client site visits.
• Assist in problem resolution and overall operation support.

Requirements

• Associate degree; Bachelor degree preferred.
• Minimum of 2 years' experience in troubleshooting and customer service.
• Experience with enterprise-level ticketing systems like JIRA.
• Knowledge of Active Directory concepts.
• Solid competencies using Microsoft Office.
• Ability to create and modify SQL scripts.
• Knowledge of command line and environment variables (Linux++).
• Experience with remote system support via various methods.
• Familiarity with TCP/IP based networks and protocols.
• Knowledge of application/hardware support experience.

Benefits

• Medical, dental, and vision insurance.
• Disability insurance.
• 401K retirement plan.
• Paid time off (PTO).
• Opportunity to work with innovative technology.
• Collaborative work environment.
• Equal opportunity employer commitment.