M365 Administrator/Technical Support Specialist - Remote

Overview

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions.

In Short

• Candidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools.
• These questions will come through chats and phone calls.
• The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
• Candidates must have Windows 10 Pro (with the latest updates installed) on their device.
• A work environment conducive to the job (with internet speeds of 25 Mbps or greater that’s not in a shared location) is required.
• A microphone/headset with noise cancellation system and webcam capability is necessary.
• We’re looking for talented people who possess a broad knowledge base of Microsoft 365 technical architecture.
• The candidate should demonstrate technical drive and relationship-building skills.
• Advisory or technical implementation experience is preferred.
• Strong consultative skills in a Microsoft 365 environment are essential.

Requirements

• MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
• RAVE experience is a plus but not required.
• Device requirements include a computer not joined to another company’s domain, Windows 10 Pro, minimum of 8 GB RAM, Core i3 processor, and minimum of 256GB Hard disk.
• LAN (local access network) is required for security purposes.
• A minimum of 25 Mbps download speed & 10 Mbps upload speed is necessary.
• No 3rd-party antivirus software should be installed.
• Media devices must be Teams compliant.
• A microphone/headset with background noise canceling is required.
• A webcam, preferably compatible with Windows Hello Technology, is necessary.

Benefits

• Fortune 500 Client.
• Competitive Pay.
• Remote Work.