Administrative Technical Support - Remote

Overview

Sandvik Mining and Rock Solutions is looking for an Administrative Technical Support to assist both internal and external customers, facilitating control and planning of operations while maintaining costs associated with repairs within defined parameters.

In Short

• Provide administrative support to internal and external customers.
• Manage and update records of work hours for billing purposes.
• Control administrative processes related to equipment repairs.
• Ensure proper documentation and registration of work orders.
• Execute deviation analysis for operational processes.
• Coordinate with finance for resource provisioning for pending costs.
• Maintain updated records in CRM regarding quotations and opportunities.
• Manage the purchase of specialized materials or tools.
• Provide support for quoting and billing for field services.
• Deliver responsive letters for tools provided and safeguard evidence.

Requirements

• Technical degree or incomplete studies in Finance, Accounting, Administration or related fields.
• 2-6 years of experience in a similar role.
• Advanced Excel skills.
• Proficiency in Salesforce CRM.
• Knowledge of Aurora EQ.
• Experience with PowerBI.
• Intermediate to advanced English language skills.
• Ability to maintain fluid conversations in English.
• Strong customer service orientation.
• Proactive and enthusiastic approach.

Benefits

• Opportunity to work with a leading global provider in mining equipment and services.
• Equal opportunity employer with a diverse work environment.
• Professional development opportunities.
• Supportive team culture.
• Access to advanced tools and technologies.