NHS Customer Success Manager - Remote

Overview

Sword Health is on a mission to free two billion people from pain. We are using AI Care to change lives, and save millions for our enterprise clients across three continents.

In Short

• Looking for an NHS Customer Success Manager to scale the business.
• Responsible for onboarding new clients and ensuring retention and growth.
• Improve customer success processes including onboarding and training.
• Survey users to ensure they get maximum impact from solutions.
• Maintain proactive/reactive relationships with assigned accounts.
• Manage real-time queries and compile progress reports.

Requirements

• Experience working inside or directly with the NHS.
• Experience with project management and/or account management.
• Exceptional customer service skills.
• Demonstrated growth mindset with strategic account growth.
• Quantitative approach to key metrics improvement.
• Familiarity with Microsoft suite.
• Familiarity with designing presentations and Canva is a bonus.

Benefits

• Be part of a mission-driven company.
• Opportunity to make a significant difference on a massive scale.
• Work alongside a talented team across three continents.
• Contribute to a patient-focused environment.