Head of International Operations - Remote

Overview

The Head of International Operations at Sword Health will play a crucial role in establishing and optimizing operational frameworks in international markets, ensuring a smooth and efficient member experience while driving the company's mission to alleviate pain globally.

In Short

• Establish foundational structures for international operations.
• Identify and address operational gaps and opportunities.
• Optimize staffing models for quality and efficiency.
• Lead and develop teams in international markets.
• Design strategies to improve member experience.
• Integrate local insights into clinical development.
• Define success metrics and reporting frameworks.
• Manage operational budgets and monitor P&L performance.
• Support initiatives for market expansion and scaling.

Requirements

• 6+ years of experience in Operations or Strategy.
• Startup experience preferred.
• Experience in team scaling and development.
• Data-driven mindset with strong analytical skills.
• Proven project structuring abilities.
• Strategic thinking with a focus on scaling.
• Exceptional communication and influencing skills.
• Ability to attract and nurture talent.
• Customer-centric mindset with a focus on consumer insights.
• Proficiency in data analysis tools like Looker and spreadsheets.

Benefits

• Opportunity to make a significant impact on a global scale.
• Work in a mission-driven environment.
• Collaborate with a talented and growing team.
• Engage in a culture of excellence and adaptability.
• Competitive compensation and benefits package.