Customer Service Operations Coordinator - Remote

Overview

The Customer Service Operations Coordinator supports day-to-day customer service operations across U.S. and India time zones by monitoring service performance, coordinating workflows, and providing escalation and administrative support. This role is a non-supervisory, coordinator-level position focused on operational execution, continuity of coverage, and cross-team coordination.

In Short

• Support daily customer service operations by taking ownership of open items and assigned tasks.
• Assist contact center agents with Sabre related issues and processes.
• Support troubleshooting and escalation of system errors.
• Monitor Jira Queues and resolve customer issues.
• Contact travel suppliers to resolve customer-related issues.
• Coordinate with teams for escalated customer issues.
• Provide general administrative and operational support.
• Other tasks as needed.

Requirements

• Solid customer service mindset with a focus on quality.
• Strong problem-solving skills.
• Strong knowledge of Sabre GDS.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency with call center systems.
• Experience with CRM tools like Jira.
• Familiarity with Office tools like SharePoint and Excel.
• Ability to work under pressure and meet deadlines.
• High attention to detail.

Benefits

• Opportunity to impact customer service operations.
• Work in a diverse and inclusive environment.
• Collaborate with international teams.