Remote Otter LogoRemoteOtter

Head of Customer Success and Onboarding - Remote

Posted Yesterday
Customer Service
Full Time
USA
$145K - $165K/year

Overview

The Head of Customer Success and Onboarding will lead the provider journey in a revolutionary healthcare marketplace startup, focusing on enhancing provider experiences and implementing AI-driven solutions.

In Short

  • Own the complete provider journey across a dual-sided marketplace.
  • Build onboarding processes to drive faster time-to-value for new providers.
  • Implement systematic provider health monitoring to reduce support issues.
  • Architect AI-powered, self-service onboarding modules.
  • Collaborate with product, engineering, and operations teams.
  • Serve as executive-level contact for key practices.
  • Build analytics and feedback loops to identify growth opportunities.
  • Drive strategic growth initiatives and feature adoption.
  • Establish KPIs and reporting systems.
  • Lead cross-functional initiatives to maximize long-term value.

Requirements

  • 7+ years of experience in the dental industry.
  • Experience in tech implementation at a dental tech startup.
  • Strong passion and experience with AI tools.
  • Proven track record of driving measurable impact.
  • Active thought leadership in healthcare access.

Benefits

  • Health, Dental, Vision & Mental Health Coverage.
  • 401(k) plan.
  • Flexible PTO.
  • Quarterly Team Off-sites.
  • Highly Competitive Equity.
Switchboard Hiring logo

Switchboard Hiring

Switchboard Hiring is collaborating with a Series A technology startup that is revolutionizing consumer decision-making in a significant market sector. Backed by leading venture capitalists, this innovative company has developed a proprietary technology platform that is already in use by major enterprise clients across thousands of locations. With a mission-driven approach and ambitious goals for market transformation, the startup aims to create a substantial impact on consumer behavior and establish a new standard in its industry.

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