Order Management Associate - Remote

Overview

The Order Management Associate is responsible for managing the order process for select products, ensuring accuracy and timely fulfillment while handling internal customer queries and communications.

In Short

• Manage the order process for select products.
• Ensure orders are fulfilled accurately and on time.
• Escalate delays to the appropriate internal teams.
• Handle internal customer queries professionally.
• Maintain defined standards for quality and productivity.
• Support billing team with online invoice validation.
• Monitor group email account for requests.
• Work flexible hours, including night shifts.
• Collaborate as a team player in meetings.
• Responsible for online maintenance and customer data management.

Requirements

• Graduate/post-graduate in commerce or accounting.
• Good data interpretation skills.
• Knowledge of SAP and Salesforce is an advantage.
• Ability to prioritize tasks and pay attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Deadline-oriented with the ability to multi-task.
• Flexibility to work in night shifts.

Benefits

• Comprehensive benefit plans including flexible vacation and mental health days.
• Access to resources for mental, physical, and financial wellbeing.
• Flexible work arrangements including work from anywhere for up to 8 weeks per year.
• Opportunities for career development and continuous learning.
• Inclusive and diverse workplace culture.
• Paid volunteer days and community involvement opportunities.
• Support for personal and professional responsibilities.