Client Project Manager - Remote

Overview

The Client Project Coordinator ensures proper project setup, initiation, planning, and closure within TR Professional Services, providing necessary processes, reporting, tools, and overall support of both the client and employee experience they need to do their jobs effectively.

In Short

• Assist in developing project timelines, deliverables, and milestones for client engagements.
• Serve as a point of contact for clients regarding scheduling, documentation, and general inquiries.
• Schedule and facilitate client meetings, prepare agendas, document key takeaways, and follow up with clients and internal stakeholders.
• Track client feedback and support issue resolution in collaboration with the project team.
• Track and update project budgets, expenses, and billable hours, ensuring compliance with financial guidelines.
• Prepare status reports for Professional Services leadership and clients to track project progress.
• Hold client check-in meetings on a periodic basis to support subscription services business.
• Identify opportunities for improved business and operational performance.
• Assist in creating training and process documentation for Professional Services.
• Participate in special projects and other duties as deemed necessary.

Requirements

• Technology expertise on multiple tools with a key ability to learn new technologies quickly.
• Advanced Excel skills (PivotTables, VLOOKUPs, etc.).
• Knowledge of O365 and Power Platforms.
• Strong interpersonal and presentation skills.
• Strong oral/written communication skills.
• Strong attention to detail, especially with dates and financial figures.
• Proven track record of results from the application of process improvement.
• Strong project management skills.
• Experience working with Salesforce preferred.
• PMP, CSM, or other project management certifications preferred.

Benefits

• Comprehensive benefit plans including flexible vacation and mental health days.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Career development and growth opportunities.
• Globally recognized culture of inclusion and innovation.
• Social impact initiatives with paid volunteer days off.