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System Analyst (CRM & Automation) - Remote

Posted 2 days ago
Software Development
Full Time
USA

Overview

This role involves hands-on technical work to solve operational challenges for law firms, focusing on CRM configurations, automation workflows, and system design.

In Short

  • Analyze law firm technology challenges and operational bottlenecks.
  • Configure CRMs & Case Management systems to solve for the bottlenecks.
  • Build analytics dashboards and data pipelines that reveal actionable insights.
  • Design automation workflows using tools like Zapier, Make, and n8n.
  • Deploy and train client teams on AI solutions that drive impact.
  • Build working relationships with clients.
  • Present insights to client teams autonomously.

Requirements

  • Systems thinking approach to connect technical solutions to business outcomes.
  • Builder mentality with attention to detail.
  • Experience deploying & configuring CRMs and automation tools.
  • Ownership mentality with a hands-on approach.
  • Curiosity and eagerness to learn new tools quickly.
  • Client-ready communication skills for presenting to non-tech-savvy audiences.
  • Professional English fluency, B2 level minimum.

Benefits

  • Competitive salary.
  • Performance-based bonus & promotion path.
  • Flexible benefits.
  • Career growth investment with training and coaching.
Swans logo

Swans

Swans is a forward-thinking company at the forefront of legal technology, dedicated to empowering professionals with advanced CRM configurations, automation workflows, and AI implementations. The company focuses on building complex systems that enhance business operations for law firms, enabling them to process cases efficiently and transform their business models. With a commitment to bypassing traditional corporate structures, Swans offers ambitious individuals the opportunity to rapidly advance their careers by working directly with C-level executives and mastering cutting-edge technologies. The company fosters a collaborative remote work environment, allowing team members to develop their skills while building a network of successful entrepreneurs across Europe.

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