Customer Service Representative - Financial Services - Remote

Overview

We are seeking skilled Technical Support Specialists with a strong troubleshooting background to deliver exceptional customer experiences in the financial services sector.

In Short

• Provide customer support via phone, email, or instant message.
• Escalate technical product-related issues to the appropriate department.
• Process consumer inquiries about banking products and services.
• Troubleshoot customer issues and identify root causes.
• Track and document inbound support requests.
• Meet standards for quality and handling time.
• May mentor less experienced peers.
• Receive competitive pay and benefits.
• All equipment provided; must have reliable internet.
• Opportunities for career advancement.

Requirements

• High school diploma or GED.
• At least one year of call center experience.
• Knowledge of banking products and services.
• Excellent customer service and communication skills.
• Computer navigation and operation skills.
• Ability to work independently and in a team.

Benefits

• Competitive pay and flexible vacation policy.
• Paid training and career development.
• Medical, dental, and vision benefits.
• Employee discounts and wellness programs.
• Opportunities for advancement within the company.