Airline Customer Support Specialist - Remote

Overview

Join Sutherland Bulgaria and represent a leading airline by providing exceptional customer support while working remotely from Sofia or Varna.

In Short

• Remote position with the option to work from Sofia or Varna.
• Full-time role with flexible 24/7 shifts.
• Support one of the world’s top airlines.
• Passionate about travel and aviation.
• Fluent English (C1 level or higher) required.
• Experience with airline reservation software is an advantage.
• Strong communication and problem-solving skills needed.
• Long-term contract with stability.
• 21 paid vacation days and health/life insurance benefits.
• Ongoing training and career growth opportunities.

Requirements

• Fluent English (C1 level or higher).
• Excellent communication and problem-solving skills.
• Previous experience with airline reservation software is an advantage.
• Previous customer service experience is recommended.
• Strong attention to detail and customer care orientation.
• Ability to work remotely and independently.
• Flexibility to work in a dynamic, multicultural environment.

Benefits

• Remote position with the possibility to work from our offices in Sofia or Varna.
• Full-time position with flexible 24/7 shifts.
• Long-term contract with stability.
• 21 paid vacation days.
• Health and life insurance.
• Food vouchers.
• Ongoing training and career growth opportunities.
• Friendly, supportive team and employee recognition programs.