Customer Service and Sales Representative with German (Remote)

Overview

This position involves handling customer inquiries for a leading European telecommunications provider, focusing on customer satisfaction and potential upselling opportunities, all while working remotely.

In Short

• Process written customer inquiries for a telecommunications provider.
• Provide friendly and efficient customer service.
• Analyze problems and find solutions with a focus on customer satisfaction.
• Opportunity for active upselling of relevant products.
• 100% remote position within Bulgaria.
• Must have excellent German language skills (minimum B2H/C1).
• Willingness to work shifts, including weekends.
• Structured, analytical thinking and self-organization required.
• Enjoyment in customer contact, even remotely.
• Experience in customer service or sales is a plus, but not required.

Requirements

• Very good German language skills (minimum B2H/C1).
• Willingness to work shifts, including weekends.
• Ability to work 100% from home.
• Structured and analytical thinking.
• Self-organization skills.
• Enjoyment in remote customer contact.
• Experience in customer service or sales is advantageous.

Benefits

• 100% remote position within Bulgaria.
• Paid training for 3 months in full-time.
• Permanent contract from day one.
• Attractive salary package plus performance-based monthly bonus.
• Meal vouchers.
• Additional health and life insurance.
• Multisport card and employee discounts.
• 21 vacation days per year.
• Internal development opportunities and digital learning portals.
• Gift for birth or adoption.