L2 Technical Support Consultant - Remote

Overview

Join our team as an L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions.
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders.
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs.
• Provide support for on-site activities involving technicians, customers, and subcontractors.
• Contribute to and manage the company’s support knowledge base, including relevant support guides and articles.
• Ensure compliance with the company’s Service Level Agreements (SLAs).

Requirements

• Excellent English communication skills (at least C1 for both spoken and written).
• 1+ years of proven experience as a Technical Support Engineer, Product Support Engineer, or similar role.
• Strong understanding of the interaction between hardware and software platforms.
• Experience with both Windows and Linux operating systems.
• Hands-on experience analyzing and interpreting logs.
• Experience with Zendesk, Salesforce, Intercom, or Freshdesk.
• Excellent troubleshooting and problem-solving abilities.
• Experience with remote hardware debugging.
• Customer-oriented and responsible attitude.
• Excellent interpersonal skills.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.