L2 Technical Support Consultant - Remote

Overview

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Handle customer inquiries involving technical issues and feedback.
• Follow established procedures to escalate issues.
• Maintain accurate records of system failures and maintenance activities.
• Provide support for on-site activities involving technicians and customers.
• Contribute to the company’s support knowledge base.
• Ensure compliance with the company’s Service Level Agreements (SLAs).

Requirements

• Excellent English communication skills (C1 level).
• 1+ years of experience in a Technical Support role.
• Strong understanding of hardware and software interactions.
• Experience with Windows and Linux operating systems.
• Hands-on experience analyzing logs.
• Experience with Zendesk, Salesforce, Intercom, or Freshdesk.
• Excellent troubleshooting and problem-solving skills.
• Experience with remote hardware debugging.
• Customer-oriented attitude.
• Excellent interpersonal skills.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.