L2 Technical Support Consultant (Argentina) - Remote

Overview

Join our Technical Support Engineer team and thrive in a multicultural environment while working from home, mastering new skills and achieving challenging goals.

In Short

• Provide exceptional technical support via calls, chats, and emails
• Own and triage technical issues reported by customers
• Resolve support inquiries of varying difficulties
• Gather data for complex ticket resolution
• Process customer inquiries and provide solutions
• Maintain knowledge of client products and services
• Support on-site activities for technicians and customers
• Manage records of failures and maintenance activities

Requirements

• Excellent English communication skills (C1 level)
• 1–2 years of experience in tech support or similar role
• Experience in working with logs for troubleshooting
• Familiarity with CRMs and ticketing systems (e.g., Zendesk, Salesforce)
• Hands-on experience with Windows and Linux
• Understanding of hardware and software interactions
• Strong troubleshooting and problem-solving skills
• Excellent interpersonal skills

Benefits

• Flexible schedule
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management
• Opportunities for self-development