Customer Support Consultant (Fluent Dutch) - Remote

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Communicate with hot leads and existing customers via calls and emails.
• Build positive and long-lasting relationships with customers.
• Identify and escalate complex technical issues, ensuring prompt resolution of requests.
• Assist customers with inquiries related to product features.
• Meet team KPIs.
• Securely work with customers’ sensitive information.
• Maintain working knowledge of our client’s products and services.

Requirements

• Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level.
• Experience with Google Suite.
• Experience in customer support.
• Positive and responsible attitude.
• Tech-savvy.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

• Fixed schedule: Monday–Friday, 6 AM–10 AM, Suriname time.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.