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(fluent Dutch) Customer Support Consultant (Malta) - Remote

Posted 32 weeks ago
Customer Service
Full Time
Malta

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide customer support via calls, emails, chats, and social media
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

Requirements

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Technical background is a must

Benefits

  • Fixed schedule, Monday to Friday 9 AM–5 PM CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Greenhouse conditions for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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