Customer Success Manager - Remote

Overview

Superside is the creative accelerator for ambitious SMBs, delivering top-tier design and marketing solutions at scale. Our SMB customers are a key part of our growth, and this role is all about helping them thrive. You'll own a portfolio of ~30 accounts, ensuring they get maximum value from Superside—driving adoption, deepening engagement, and uncovering expansion opportunities. This role requires a balance of high-touch relationship management and scalable strategies, using smart processes and technology to create an exceptional customer experience.

In Short

• Own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion.
• Lead customers through onboarding, training, and adoption to maximize their use of Superside.
• Identify opportunities to expand services and drive customer growth.
• Partner with creative, operations, and support teams to resolve issues and optimize outcomes.
• Build and execute scalable success strategies to keep engagement high across multiple accounts.
• Analyze customer trends, flag risks early, and proactively offer solutions.

Requirements

• 5+ years in customer-facing roles (account management, CSM, or similar), ideally in a creative agency or SaaS.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Strong verbal and written communication skills—clear, confident, and persuasive.
• Proven ability to build trust, manage expectations, and drive engagement.
• Understanding of design trends, marketing channels, and creative workflows.
• Ability to align creative services with small business challenges and growth needs.
• Skilled at managing multiple accounts while ensuring structured, personalized engagement.
• Data-driven mindset with experience using insights to shape success strategies.
• Experience with CRM tools (e.g., Salesforce, Planhat) and AI-powered customer success platforms is a plus.

Benefits

• Opportunity to work with a dynamic team in a fast-paced environment.
• Access to professional development and training resources.
• Flexible working hours and a focus on work-life balance.
• Engagement in innovative projects with creative solutions.