Technical Support Specialist (Contract) - Remote

Overview

As a Technical Support Specialist at Sully.ai, you will deliver a world-class support experience to our customers, troubleshooting technical issues across AI agents and ensuring rapid resolution of high-priority issues.

In Short

• Provide support via email, chat, and video.
• Troubleshoot technical issues with speed and precision.
• Drive resolution of high-priority issues.
• Work independently in a fully remote environment.
• 5+ years in technical customer support preferred.
• Excellent communication skills required.
• Experience with support tools like Intercom and Jira.
• Contract-to-hire position with a 60-day trial period.
• Cover support hours from 11 AM to 7 PM PT.
• Focus on mastering AI architecture and support tooling.

Requirements

• Engineering or strong technical background.
• 5+ years in technical customer support (SaaS, AI/LLM, or infrastructure experience preferred).
• Excellent written and verbal communication.
• Hands-on expertise with support tools.
• Ability to work independently in a high-velocity environment.

Benefits

• Revolutionizing the healthcare market.
• Work with a team of ex-founders.
• Autonomy and ownership in your role.
• Opportunity to work on cutting-edge AI and medicine problems.
• Make a real difference in healthcare.