Lead Technical Account Manager - Remote

Overview

The Lead Technical Account Manager will own the post-sale lifecycle for strategic accounts, ensuring fast onboarding and driving expansion while delivering value to customers.

In Short

• Be the technical lead in onboarding major health system or payer customers.
• Translate customer workflows into implementation plans.
• Own QBRs and renewal/upsell conversations.
• Monitor account health and identify churn risks.
• Create or refine playbooks for onboarding and adoption.
• Define and track KPIs for customer success.
• Lead technical discovery with customers and scope integrations.
• Manage and mentor a high-performing customer solutions team.
• Thrive in ambiguity and hold yourself accountable.
• Work with engineering and product to resolve technical blockers.

Requirements

• 7+ years in customer-facing technical roles, especially in B2B SaaS.
• Demonstrated success in onboarding and renewals.
• Strong technical aptitude with integrations and APIs.
• Deeply customer-oriented with a proactive approach.
• Ownership mindset and ability to thrive in fast-paced environments.

Benefits

• Immediate impact on critical customer relationships.
• Fast decision-making and execution.
• Opportunities for growth and leadership.
• Mission-driven work that improves healthcare.
• Competitive compensation and equity options.