Admin Support Officer - Housing Management - Remote

Overview

The Admin Support Officer will provide comprehensive administrative and technical support to the Housing Management team, ensuring smooth service delivery and high levels of customer satisfaction.

In Short

• Join the Housing Management team as an Admin Support Officer.
• Provide administrative support to Tenancy Services teams.
• Respond to customer enquiries and manage tenant records.
• Support financial processes including direct debits and refunds.
• Collaborate with internal and external stakeholders.
• Promote tenant engagement and support equality initiatives.
• Ensure compliance with GDPR and council policies.
• Part-time role at 14.8 hours per week.
• Permanent contract with a competitive salary.
• Flexible and hybrid working arrangements available.

Requirements

• NVQ Level 3 or equivalent experience in an administrative or housing role.
• Strong IT skills, particularly in Microsoft Office.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks with accuracy.
• Experience in financial administration.

Benefits

• Generous leave entitlement (26 days a year).
• Competitive Local Government Pension Scheme.
• Wellbeing support and Employee Assistance Programs.
• Private health care options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements.
• Great learning and development opportunities.