Program Coordinator - Remote

Overview

The Program Coordinator at StudyPoint plays a crucial role in providing exceptional customer service and administrative support to students, families, and tutors, contributing to the educational success of students across the country.

In Short

• Provide high-quality customer service to up to 500 students and families.
• Support tutors with their inquiries via phone, email, and text.
• Handle administrative tasks such as data tracking and information requests.
• Assist in selling educational programs to new and existing customers.
• Receive coaching and training to enhance customer service skills.
• Work in a dynamic environment with shifting priorities.
• Collaborate with enrollment and academics teams.
• Maintain a work schedule of 9AM – 6PM.
• Access to a dedicated home office with high-speed internet is required.
• Opportunity for growth within the company.

Requirements

• Excellent interpersonal skills and ability to work with diverse customers.
• Ability to multitask and manage a high volume of communications.
• Attention to detail and adaptability to new processes.
• Strong written and verbal communication skills.
• Proficiency in Google Suite and Microsoft Office.
• Experience with CRM databases is a plus.
• Bachelor’s degree required.
• Experience in a small, entrepreneurial environment is a plus.
• Excitement to take on increasing responsibilities.

Benefits

• Opportunity to work in a fun and supportive team environment.
• Ongoing training and development.
• Contribution to the educational success of students.
• Engagement in a mission-driven company.
• Ability to grow within the company.