Program Coordinator - Remote

Overview

The Program Coordinator plays a vital role in supporting patients by managing enrollment in health programs and ensuring they receive the necessary assistance with their medications.

In Short

• Plan and manage patient enrollment in support programs.
• Coordinate prescription setups for patients.
• Acquire knowledge of funding mechanisms for drug coverage.
• Work with healthcare professionals to maximize health outcomes.
• Provide adherence services to patients.
• Maintain professionalism in a call center environment.
• Available for flexible working hours.
• Collaborate with pharmacies and physician offices.
• Document and submit necessary paperwork for assistance programs.
• Support patients in overcoming adherence barriers.

Requirements

• Post-secondary education or equivalent in a related field.
• Minimum 2 years of customer service experience.
• Strong proficiency in Microsoft applications.
• Professional and efficient telephone manner.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Attention to detail.
• Experience in healthcare or pharmaceutical industry is an asset.
• Bilingualism in French/English is an asset.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup dependent care.
• Professional development resources and training programs.
• Opportunities for mentorship and employee resource groups.
• Paid parental and caregiver leave.
• Behavioral health solutions.