Associate Supervisor, Customer Service - 1st Shift - Remote

Overview

The Associate Supervisor for Customer Service will oversee customer-facing groups to enhance communication and improve the order to cash process, ensuring timely revenue monitoring and relationship building with surgeons and hospitals.

In Short

• Manage customer service operations and improve communication processes.
• Build and maintain relationships with surgeons and hospitals.
• Monitor revenue and assist in the order to cash process.
• Oversee performance management of non-exempt team members.
• Provide training and development for team members.
• Ensure staffing levels meet customer service needs.
• Handle daily sales balance and communication with cross-functional teams.
• Implement process improvements to reduce billing errors.
• Support PO collection and A/R investigations.
• Work remotely while managing team schedules and performance.

Requirements

• Bachelor’s Degree or 6+ years of relevant experience.
• Flexible work hours to meet business needs.
• Experience in account and people management preferred.
• Strong communication and leadership skills.
• Ability to analyze and improve processes.
• Experience with revenue management and customer service.
• Proficient in handling multiple tasks and priorities.
• Familiarity with Workday for timekeeping and attendance.
• Ability to mentor and develop team members.
• 10% travel may be required.

Benefits

• Competitive salary with bonus eligibility.
• Comprehensive benefits package.
• Opportunity to work in a leading medical technology company.
• Support for professional development and training.
• Flexible remote work options.
• Inclusive workplace culture.
• Recognition for performance and achievements.
• Access to innovative products and services.
• Participation in a high-performance work culture.
• Work in a supportive environment focused on healthcare improvement.