Manager, Quality Support Operations - Remote

Overview

This role involves leading a team to optimize critical business processes within the Support Operations organization at Stripe, enhancing the overall quality and efficiency of support services.

In Short

• Lead a team of program managers to optimize business processes.
• Partner across the Support organization to enhance infrastructure and processes.
• Support business teams in implementing new quality processes.
• Own quality outcomes and metrics for Support Ops processes.
• Foster a user-centric philosophy and team culture.
• 10+ years of experience in Support Operations or related fields.
• 8+ years of experience managing program managers.
• Strong critical thinking and data-analysis skills.
• Experience with SQL is a plus.
• Excellent communication skills required.

Requirements

• 10+ years of experience in Support Operations, business process analysis, strategy and operations, consulting, and/or program management.
• 8+ years of experience managing teams of program managers.
• Ability to manage multiple stakeholders and drive creative solutions.
• Skilled at tackling ambiguous problems and delivering quantifiable impact.
• Strong critical thinking and data-analysis skills.
• Experience with SQL or a willingness to learn.
• Excellent communication skills.

Benefits

• Opportunity to work in a mission-driven organization.
• Collaborative work environment.
• Chance to influence and shape the support operations.
• Professional growth opportunities.
• Competitive salary and benefits package.