Support Operations Specialist II - Americas - Remote

Overview

Join Storyblok's Support team as a Support Operations Specialist II, where you'll play a vital role in providing exceptional customer service and driving operational efficiency. You will be part of a growing company that empowers developers and marketers to bring ideas to market faster.

In Short

• Handle escalated support tickets and troubleshoot complex issues.
• Meet or exceed customer expectations on response quality and SLA.
• Educate customers on product features and best practices.
• Collaborate with cross-functional teams to resolve issues efficiently.
• Contribute to identifying inefficiencies and suggest improvements.
• Assist in training and mentoring junior specialists.
• Manage customer escalations professionally.
• Write and maintain internal documentation for support processes.
• Enjoy flexible schedules and a fully remote work environment.

Requirements

• At least 3 years experience in Customer Support or similar role.
• Fluent in English with excellent communication skills.
• Remote working experience.
• Well-organized and detail-oriented.
• Proactive approach to tasks and continuous improvement.
• Ability to work independently in a remote environment.
• Passion for solving issues and challenges.
• Experience with Stripe and writing documentation is a plus.
• Experience with Headless CMS is a plus.

Benefits

• Monthly remote work stipend and home office equipment package.
• Home office equipment upgrade or co-working space membership.
• Sick leave, parental leave, and 25 days of annual leave.
• Personal development fund for courses and conferences.
• Virtual Stock Option Plan (VSOP).
• Annual international team-building trip and online get-togethers.
• Flexible schedules and a focus on work-life balance.
• An international team that values fun and collaboration.