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Support Operations Specialist II - Americas - Remote

Posted 3 days ago

Overview

Join Storyblok's Support team as a Support Operations Specialist II, where you'll play a vital role in providing exceptional customer service and driving operational efficiency. You will be part of a growing company that empowers developers and marketers to bring ideas to market faster.

In Short

  • Handle escalated support tickets and troubleshoot complex issues.
  • Meet or exceed customer expectations on response quality and SLA.
  • Educate customers on product features and best practices.
  • Collaborate with cross-functional teams to resolve issues efficiently.
  • Contribute to identifying inefficiencies and suggest improvements.
  • Assist in training and mentoring junior specialists.
  • Manage customer escalations professionally.
  • Write and maintain internal documentation for support processes.
  • Enjoy flexible schedules and a fully remote work environment.

Requirements

  • At least 3 years experience in Customer Support or similar role.
  • Fluent in English with excellent communication skills.
  • Remote working experience.
  • Well-organized and detail-oriented.
  • Proactive approach to tasks and continuous improvement.
  • Ability to work independently in a remote environment.
  • Passion for solving issues and challenges.
  • Experience with Stripe and writing documentation is a plus.
  • Experience with Headless CMS is a plus.

Benefits

  • Monthly remote work stipend and home office equipment package.
  • Home office equipment upgrade or co-working space membership.
  • Sick leave, parental leave, and 25 days of annual leave.
  • Personal development fund for courses and conferences.
  • Virtual Stock Option Plan (VSOP).
  • Annual international team-building trip and online get-togethers.
  • Flexible schedules and a focus on work-life balance.
  • An international team that values fun and collaboration.

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