Support Specialist L1/L2 with Linux - Remote

Overview

Join Storware as a Support Specialist L1/L2, where you will be the first point of contact for customers, providing technical assistance and support for our data protection solutions.

In Short

• Act as the first line of contact for clients.
• Work with Jira system for ticket management.
• Provide support for virtualization and storage technologies.
• Analyze and diagnose issues in virtual and cloud environments.
• Collaborate with R&D and QA teams for complex incidents.
• Maintain and update the Knowledge Base.
• Work in a 24/7 support environment.
• Communicate effectively with clients in Polish and English.
• Conduct initial analysis and classification of support tickets.
• Utilize technical knowledge of Linux systems.

Requirements

• Good knowledge of Linux systems.
• Basic understanding of virtualization technologies.
• Experience with OpenStack and OpenShift is a plus.
• Familiarity with Jira ticketing system.
• Strong analytical skills and problem-solving abilities.
• Ability to work independently and responsibly.
• Effective teamwork and communication skills.
• English proficiency at least B2 level.

Benefits

• Competitive salary between 7000 - 10000 PLN (B2B).
• Remote work flexibility.
• Opportunity to work in a dynamic tech environment.
• Access to training and development resources.
• Participation in a supportive team culture.