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IT Support Specialist - macOS - Remote

Posted 2 weeks ago
Customer Service
Full Time
Germany

Overview

As an IT Support Specialist at Statista, you will assist employees worldwide with IT queries related to hardware, software, accounts, and the digital workplace, focusing on Apple devices.

In Short

  • Provide IT support for hardware and software issues.
  • Handle IT requests reliably and solution-oriented.
  • Collaborate with IT Engineering and IT Security teams.
  • Document issues and create knowledge articles.
  • Contribute to the development of support processes.
  • Continuously develop skills and embrace new technologies.
  • Assist in user support and IT project implementation.
  • Possess strong communication and customer-oriented skills.
  • Work with macOS and Microsoft Windows.
  • Fluent in German and good command of English.

Requirements

  • Completed IT training, e.g., IT specialist for system integration.
  • First professional experience in IT service units.
  • Strong initiative and communication skills.
  • User-oriented and solution-oriented thinking.
  • Experience in user support and IT project implementation.
  • Good knowledge of macOS and Microsoft Windows.
  • Fluent in German and good English skills.

Benefits

  • Work from abroad for up to 10 days a year.
  • Hybrid work and flexible working hours.
  • International team and regular team events.
  • Career and training opportunities.
  • Attractive locations and modern offices.
  • Support for mental health through OpenUp.

Translated from German

Statista logo

Statista

Statista is a leading provider of statistical data and insights, specializing in delivering comprehensive digital content from significant global sources. With a dedicated Product Division comprising over 400 experts, including researchers, analysts, and data engineers, Statista focuses on creating exclusive statistics, reports, and industry insights. The company empowers users to make informed, fact-based decisions by offering an integrated product experience that leverages primary data and advanced AI-powered tools.

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