Eligibility Specialist - Part Time - Remote

Overview

The Eligibility Specialist position involves determining initial and continued eligibility for public assistance programs, requiring strong interpersonal skills and the ability to communicate effectively with clients.

In Short

• Part-time position working 28.5 hours a week.
• Position allows for partial telework with management approval.
• Responsible for interviewing clients and gathering necessary information.
• Evaluate client information to determine eligibility for programs.
• Explain program guidelines and responsibilities to clients.
• Maintain confidentiality of sensitive information.
• Perform data entry and ensure accuracy of eligibility results.
• Assist clients through phone and email inquiries.
• Identify potential fraud and benefit overpayments.
• Work in a fast-paced environment that prioritizes customer service.

Requirements

• Four years of experience in a social services setting or a Bachelor's Degree in a related field.
• Strong interviewing and data gathering skills.
• Ability to apply standards and criteria for eligibility determinations.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive information confidentially.
• Strong analytical skills to review and assess information accuracy.
• Experience in customer service and conflict resolution.
• Proficiency in data entry and using automated systems.
• Basic mathematical skills for calculations related to eligibility.
• Ability to work independently and as part of a team.

Benefits

• Flexible work hours with a focus on work-life balance.
• Health insurance coverage with significant employer contribution.
• 100% coverage of employee-only dental premiums.
• Retirement plan with employer contributions.
• Paid parental leave for new parents.
• Generous vacation and sick leave policies.
• Access to wellness benefits and programs.
• Opportunities for professional development and growth.
• Inclusive workplace culture promoting diversity.
• Support for employees with disabilities.