Remote Bilingual Account Resolution Representative

Overview

The GREAT STATE TEAM is seeking Remote Bilingual Account Resolution Representatives to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

In Short

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
• 1+ years’ experience in Collections, Call Center, or Customer Service
• Ability to enter and update data accurately
• Work successfully in a fast-paced environment
• Strong organization skills for multitasking
• Focus on customer service and deliverables
• Flexibility in scheduling and assignments
• Ability to work cooperatively within a team

Requirements

• 1+ years’ experience working in a Collections, Call Center or Customer Service function
• Ability to enter and update data on company/client systems
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organization skills
• Focus on customer service
• Demonstrates flexibility in scheduling
• Ability to work successfully within a team

Benefits

• Health, Dental, Vision, Life and Disability Insurance
• 401K with employer match
• Paid time off starting at 90 days
• 7 Paid Holidays
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided