Remote Bilingual Account Resolution Representative

Overview

The GREAT STATE TEAM is seeking Remote Bilingual Account Resolution Representatives to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

In Short

• Handle inbound and outbound telephone calls for collections.
• Utilize negotiating and customer service skills for positive results.
• Adhere to FDCPA, FCRA, HIPPA and other applicable laws.
• 1+ years’ experience in Collections or Customer Service.
• Ability to enter and update data accurately.
• Work successfully in a fast-paced environment.
• Strong organizational skills and multitasking ability.
• Flexible scheduling including evenings and Saturdays.
• Cooperate within a team-based environment.
• Competitive hourly wage with commission opportunities.

Requirements

• 1+ years’ experience in a relevant role.
• Ability to manage data entry and updates.
• Strong organization and multitasking skills.
• Focus on customer service.
• Flexibility in scheduling.
• Team player mindset.

Benefits

• Health, Dental, Vision, Life and Disability Insurance.
• 401K with employer match.
• Paid time off starting at 90 days.
• 7 Paid Holidays.
• Family Friendly Events.
• Wellness Programs/Gym Reimbursement.
• All necessary equipment provided.