Bilingual Account Resolution Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Bilingual Account Resolution Representatives to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

In Short

• Handle inbound and outbound telephone calls for collections activity.
• Utilize negotiating and customer service skills for positive results.
• Adhere to FDCPA, FCRA, HIPPA and applicable laws.
• 1+ years’ experience in Collections, Call Center or Customer Service.
• Ability to enter and update data accurately and timely.
• Work in a fast-paced, deadline-oriented environment.
• Strong organization skills for multitasking.
• Flexibility in scheduling, including evenings and Saturdays.
• Ability to work cooperatively in a team environment.
• Competitive pay with commission opportunities and bonuses.

Requirements

• 1+ years’ experience in relevant roles.
• Strong customer service focus.
• Excellent negotiation skills.
• Ability to manage multiple tasks.
• Flexibility in work hours.

Benefits

• Health, Dental, Vision, Life and Disability Insurance.
• 401K with employer match.
• Paid time off starting at 90 days.
• 7 Paid Holidays.
• Wellness Programs and Gym Reimbursement.
• All necessary equipment provided.