Account Operations Manager - Remote

Overview

The AOM acts as the primary point of contact for assigned enterprise clients (10+ VAs per client) and ensures smooth coordination between clients, virtual assistants, and the company. Responsible for operational oversight, performance monitoring, and client satisfaction.

In Short

• Acts as the primary point of contact for enterprise clients
• Coordinates between clients and virtual assistants
• Ensures smooth operational oversight
• Monitors performance of virtual assistants
• Ensures client satisfaction
• Handles multiple clients simultaneously
• Maintains communication with clients
• Provides support to virtual assistants
• Identifies areas for improvement
• Reports on client feedback and performance metrics

Requirements

• Experience in client management
• Strong communication skills
• Ability to manage multiple clients
• Experience in operational oversight
• Familiarity with virtual assistant services
• Problem-solving skills
• Ability to work independently
• Strong organizational skills
• Proficiency in performance monitoring
• Customer service orientation

Benefits

• Competitive salary
• Work from home flexibility
• Opportunities for professional development
• Supportive team environment
• Access to training resources
• Health benefits
• Paid time off
• Performance bonuses
• Flexible work hours
• Company events and activities