Network Support Engineer - Remote

Overview

The primary function of the Network Support Engineer (NSE) is to resolve higher level networking and device issues. Must have the ability to participate in on-call rotation.

In Short

• Maintain 80% productivity towards cases (time spent), 35-50 closed cases per month
• Ensures a superior customer service experience with strong interpersonal skills, empathy and patience
• Ability to mentor and train Network Support Analysts and Network Support Technicians
• Demonstrates expert level aptitude on multiple platforms
• Displays excellent communication skills – listens to users, acknowledges the reality of their issues, translates their descriptions into technical terms fixes the problems and explains the solutions in terms the users can understand

Requirements

• Customer service oriented with good interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
• Highly detail oriented, organized and process focused with ability to multi-task
• Is dedicated and committed to problem resolution
• Willingness to share knowledge with team members, superiors and users
• Carries a humble attitude about knowledge limitations
• Ability to think logically and creatively
• Ability to apply knowledge to new situation

Benefits

• Not specified in the job description