Network Operation Center T3 Professional - Remote

Overview

Staff4Me is seeking a highly skilled Network Operation Center T3 professional to take on a pivotal role in our Network Operations team. The ideal candidate will have extensive experience in network monitoring, incident response, and troubleshooting within a Tier 3 support capacity. As a T3, you will be responsible for leading complex technical issues to resolution, collaborating with cross-functional teams, and providing mentorship to junior staff. If you thrive in a fast-paced environment and have a passion for delivering exceptional network performance, we encourage you to apply.

In Short

• Lead the diagnosis and resolution of complex network issues escalated from T1 and T2 support, ensuring minimal service disruption.
• Analyze network performance metrics and trends to proactively identify areas for improvement and optimization.
• Collaborate with engineering teams to design and implement network solutions that enhance overall network performance.
• Develop and maintain comprehensive documentation of network configurations, processes, and troubleshooting guides.
• Act as a technical escalation point for the NOC support team, providing real-time guidance and support during critical incidents.
• Implement and enforce network policies to ensure compliance with security best practices and industry standards.
• Lead post-incident reviews and present findings to management with actionable recommendations for improvement.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the Network Operations Center.
• Provide training and mentorship to junior NOC staff, fostering a culture of knowledge sharing and professional development.
• Stay updated with industry trends, emerging technologies, and best practices related to network operations.

Requirements

• Extensive experience in network monitoring and incident response.
• Strong troubleshooting skills in a Tier 3 support capacity.
• Ability to analyze network performance metrics.
• Experience collaborating with engineering teams.
• Proficient in developing and maintaining documentation.
• Knowledge of network policies and security best practices.
• Experience leading post-incident reviews.
• Ability to mentor and train junior staff.
• Familiarity with emerging technologies in network operations.

Benefits

• Opportunity to work in a fast-paced environment.
• Chance to lead and mentor junior staff.
• Engagement in continuous improvement initiatives.
• Access to industry trends and emerging technologies.