The Support Engineer provides assistance for Customers for upgrades, complex issues for the configuration of the 3-GIS application suite, ESRI ArcGIS server, 3-GIS Mobile application software as well as general support where needed.

In Short

Provide superior customer support and troubleshoot client issues with 3-GIS software.
Educate customers on products and services.
Identify best practices to improve customer satisfaction.
Collaborate with other teams to enhance customer experience.
Follow processes to improve support metrics.
Configure 3-GIS software and web services.
Test new software functionality and bug fixes.
Train clients on product operations and usage.
Manage customer-facing Esri Licensing documentation.
Track and report data from customer interactions.

Requirements

Bachelor's Degree in a related field.
3-5 years of experience with Esri solutions.
Excellent analytical and problem-solving skills.
Strong planning and time management abilities.
Experience in Customer Service in a software environment.

Benefits

Opportunity to work remotely.
Collaborative team environment.
Professional development opportunities.
Engagement with cutting-edge technology.

SSP Innovations

SSP Innovations is a forward-thinking company dedicated to developing innovative products that help clients in the telecom, gas, and electric industries manage complexity in their operations. By leveraging cutting-edge geospatial technology from strategic partner ESRI, SSP Innovations aims to provide actionable insights through interactive visualizations. The company values ownership, autonomy, and the ability to deliver business value, making it an ideal environment for experienced software development engineers who thrive on challenges and seek to make a significant impact.

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